Refund policy
How we handle cancellations, transfers and refunds.
We want you to get value from your training. This policy explains what happens if your circumstances change, or if we have to change a programme.
If you cancel before a programme starts
Tell us as early as you can by emailing info@nestraklinikal.com. Where you cancel well before the start date, we will refund the fee you have paid, less any administrative charge disclosed to you at the point of enrolment. Where you cancel close to the start date, a portion of the fee may be retained to cover places and materials already committed.
If you cancel after a programme starts
Once a programme has begun, fees are generally not refundable, because teaching capacity and materials have already been allocated to you. We will always consider genuine hardship or medical circumstances on their facts — write to us and tell us what has happened.
Transferring to a later cohort
If you cannot continue, we would usually rather move you than refund you. Subject to places being available, you may request a transfer to a later intake of the same programme. A transfer administration charge may apply.
If we cancel or reschedule
If we cancel a programme, you may choose either a full refund of the fee you have paid for it, or a transfer to the next available intake. If we reschedule a programme and the new dates do not work for you, the same choice applies.
Programmes with supervised practical hours
Where a programme requires supervised practical hours, the practical component is a distinct part of the programme. If you complete the taught part but do not attend the practical hours, the taught fee is not refundable, and certification cannot be awarded until those hours are completed.
Corporate and institutional bookings
Where an organisation books a cohort, cancellation and refund terms are those set out in the written agreement for that engagement, which take precedence over this page.
How to request a refund
Email info@nestraklinikal.com with your name, the programme, and what you are asking for. We will acknowledge your request and tell you our decision, with reasons. Approved refunds are paid to the account the original payment came from.